Refund Policy
Last Updated: July 19, 2025
At Dial First, we strive to provide the best service experience. Please review our refund policy below for a clear understanding of your rights regarding refunds.
Refunds are only applicable for paid promotional or premium services that were not delivered as promised or have technical failures.
To be eligible for a refund, you must contact our support team within 7 days of the transaction with valid proof and explanation.
Listing fees and any free services are non-refundable. Services already consumed or used partially are also not eligible.
Once your refund is approved, it will be processed within 7–10 business days to your original payment method.
If you believe you are entitled to a refund and it has been denied, you may raise a formal dispute by emailing our support team.
If you have any questions or concerns regarding our refund policy, please contact our customer support.
Thank you for using Dial First. We appreciate your trust in our services.