Shipping Policy – DialFirst

Last Updated: April 15, 2025

Thank you for choosing DialFirst. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products or services offered through our platform (https://dialfirst.in).

1. Order Processing Time

• All orders are processed within 1–3 business days, excluding weekends and holidays.
• If we experience a high volume of orders, processing may be delayed by a few additional days. We will notify you via email in such cases.

2. Delivery Methods

• We use reliable courier partners for physical deliveries.
• Digital products or services are delivered via email or made available through your registered account dashboard.

3. Shipping Charges

• Shipping charges (if applicable) are calculated at checkout and clearly displayed before payment.
• For digital services, there are no shipping charges.

4. Delivery Timelines

• Estimated delivery time is between 3–7 business days for domestic orders.
• Delays may occur due to unforeseen factors such as natural calamities or regional restrictions.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number (if applicable). You can use this to monitor your shipment status in real time.

6. International Shipping

At present, we only ship within India. For international requests, please contact our support team directly before placing an order.

7. Failed Deliveries

• If a delivery attempt fails due to incorrect information or recipient unavailability, we will reach out to reschedule delivery.
• Reattempts or redirection may incur additional charges.

8. Damaged or Lost Items

• In case of damaged or missing shipments, contact us within 48 hours of delivery with photographic evidence.
• We will investigate the matter and arrange replacements or refunds where applicable.

9. Cancellations & Address Changes

• Once an order is shipped, it cannot be canceled.
• Shipping address modifications are only allowed before the order is processed. Reach us quickly to request changes.

10. Contact Us

• Email: official@dialfirst.in
• Phone: +91 91827 22519
• Website: https://dialfirst.in